FAQ

First, you decide which product is the best fit for you:
a Customized Melody-gram by phone, or in person

a Songs of the Era-gram  (in person only)

Or, you have the option to choose both, with a Combination Melody/Era-gram
premium package!

Next, you will fill out the inquiry form, which will be emailed to Customer Support to check on the availability of the date(s) you request.

If a requested date is available you will be emailed a link to the payment page. Once the payment is processed, you will be directed to the order form questionnaire so you can give us the information about you, the recipient, the event and other details we will need for the performance.

If the date is unavailable we will contact you by email or phone to discuss alternate dates or times. Hopefully we can find a date that works for both of us.
> Go to the inquiry form

A Melody-gram is a customized song, including details about the recipient that you supply to us (occasion, age, interests, etc.) performed over the phone or in person by a seasoned singer. The length of the Melody-gram will vary, based on the information given to us.

A Era-gram is an in-person performance of 3 songs from a particular era, selected from our list of songs (link to song list below), performed in person by a seasoned singer.

A Combination Melody/Era-gram is a customized song, including details about the recipient that you supply to us, along with 3 songs that you choose from our list of songs, performed in person by a seasoned singer. It is like a special mini-concert for the recipient!

If the date is unavailable we will contact you by email or phone to discuss alternate dates or times. Hopefully we can find a date that works for both of us, even if it is a day or two before the event. It will still be a memorable surprise!

All you need to do is look at our Song List to choose songs from the Era you request, or to find a special song for your recipient that we can use to customize their message in the form of a song.

For all performances except the Era-gram we include an mp3 audio recording that we will email to you and the recipient. You will have it always, and can share it with your friends and family!

Click HERE for audio and video samples.

We need time to customize the song for your recipient, so we appreciate your effort to fill out the order form on time. We will work with you in any case, but cannot guarantee that we can do the performance in-person, on time if we don’t have timely information from you.

We will, however, always create the customized song and send the audio file once we receive the completed information from you, but it may not be on the agreed upon date and time.

For a phone-gram, we will call the recipient up to 3 times within the 2 hour time slot to deliver the customized message. If we are unable to reach them we will leave a message (if applicable) with the phone-gram, and additionally we will email the audio file to you and them so you both will still have the lasting memory.

For an in person-gram we will wait up to ½ hour if the recipient is not at the specified location.

If we are unable to deliver the performance in person we will leave the balloon and a note and still email the audio file to you and the recipient to listen to it at any time.

We strive for customer satisfaction, and will do our best to complete every performance on time, in a professional manner. However, if, due to an unforeseen reason, we are unable to complete the performance, we will reschedule if at all possible, or we will refund your payment in full, and still send the audio file to you and the recipient.

If we are unable to complete the performance due to a “force majeure” no refund will be given, but we will make every effort to reschedule the performance.

If your payment does not go through (via Paypal) you will be notified to re-submit, or to try another form of payment.